Privacy Policy
Last updated: January 1, 2024
At Dorex App, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ISP management platform.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, company name
- Billing Information: Payment method details, billing address
- Customer Data: Information about your ISP customers that you input into the system
- Communications: Messages you send to our support team
Information Collected Automatically
- Usage Data: Features used, pages visited, actions taken within the platform
- Device Information: Browser type, IP address, device type, operating system
- Cookies: Session cookies for authentication and preferences
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our Service
- Process payments and send billing-related communications
- Respond to your inquiries and provide customer support
- Send important updates about the Service
- Detect and prevent fraud or abuse
- Analyze usage patterns to improve user experience
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in these circumstances:
- Service Providers: With trusted third parties who help us operate our business (payment processors, hosting providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
4. Data Security
We implement robust security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Encrypted data storage at rest
- Regular security audits and vulnerability testing
- Access controls and authentication requirements
- Employee training on data protection
5. Your Data Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Export: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account termination:
- You have 30 days to export your data
- We delete your data within 90 days of termination
- Some data may be retained for legal or audit purposes
7. Cookies and Tracking
We use cookies for:
- Essential Cookies: Required for the platform to function
- Analytics Cookies: Help us understand how users interact with our service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but some features may not work properly without them.
8. Third-Party Services
Our Service may integrate with third-party services (payment gateways, communication APIs). These services have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date will be revised accordingly.
12. Contact Us
For privacy-related questions or to exercise your data rights, contact us at:
- Email: privacy@dorex.io
- Address: Lahore, Pakistan